Le Hoang Anh Ngo

• Collaborated with product managers to define requirements and translate business needs into technical specifications for 3 B2B applications serving Japanese electricity sector clients.
• Assisted cross-functional coordination between design, backend, and frontend teams to deliver user account management system serving 300+ users within 2-month timeline.
• Documented product features, test cases, and maintenance procedures to ensure knowledge transfer and team alignment.
• Facilitated communication between technical and non-technical stakeholders, ensuring shared understanding of project goals.

• Managed production timeline for 12 independent publication projects, coordinating between artists and production team.
• Identified and prioritized website bugs, working with developers to ensure timely fixes and maintain e-commerce operations.
• Balanced multiple project deadlines while maintaining quality standards across print and digital deliverables.

• Conceptualized and pitched employee wellness initiative to management, securing approval and budget allocation.
• Managed end-to-end delivery of 3 eLearning modules, coordinating with subject matter experts and ensuring content met 10,000+ employee needs.
• Created project templates and documentation standards that streamlined future content production.

Focus: Design Fundamentals, User Research, Design Thinking Methodologies

Research Focus: Human-Machine Interaction in E-commerce Contexts